Frequently Asked Questions
We are dedicated to domestic production to achieve the highest quality product possible. All of our audio products are assembled in Nyack, Ny. All of our furniture products are built in our production facility in West Virginia.
Absolutely. We are available by phone at 845.358.9430 M-F 9am-4pm Eastern.
All sales are final and due to the custom nature of our products were often are unable to make changes. But, we can sometimes accommodate requests made early in the production process.
We accept Visa, Mastercard, and American Express. We accept wire transfers upon request. We do not accept Paypal.
Sales tax on the merchandise total is charged for items being shipped to New York. The rates vary by zip code but are about 8.5%.
We do not offer any financing of layaway services.
Shipping and Delivery
All of our furniture-scale products ship with a white glove delivery service. We will take care of every detail. Furniture arrives fully assembled and is placed exactly where you want it with no packaging left behind. All you have to do is enjoy your new furniture or audio product. To learn more about white glove delivery visit our shipping page.
We charge $200 flat fee for white glove delivery anywhere in the contiguous US. All parcel shipments are free of charge in the US. International rates vary by country.
The delivery agents schedule deliveries during normal business hours on weekdays. Some agents are able to make appointments on weekends, but it varies by location.
All items are made to order and the production lead times are noted on each product’s page. Products shipped ground leave our studio in Nyack, NY and take up to 5 business days for delivery within the US. Furniture-scale products are travel via furniture freight to a local delivery agent who provides the white glove delivery. Freight is not as expedited or direct as parcel shipments. Total transit time may be up to 2-3 weeks to final delivery based on your location in the US.
You will receive email updates throughout the fulfillment process, including a tracking number once your order has left our production facility.
Once the delivery agent has received and inspected your shipment, they will contact you to schedule an appointment for delivery. The driver will also call you on the day of delivery to alert you they are on their way.
This request is more common than you might think. Even if you aren’t ready for it at the moment, we highly recommend placing your order and letting us know when you would like it to arrive. We can schedule it for production accordingly to make sure you get it exactly when you want it.
Missed delivery appointments are subject to a $100 charge.
We make every possible effort to provide you with the most accurate estimates, but extenuating circumstances can occur in shipping due to weather, shipping schedules, and holidays. If there are any delays we will contact you as soon as we are aware of them and provide you with an updated estimate.
Product Care and Construction
No assembly is required, all of Symbol Audio’s products arrive fully assembled.
Symbol Audio uses domestic sustainably harvested FSC-certified hardwoods. 90% of our wood for our cabinets is harvested within 70 miles of our West Virginia production facility.
Our cabinets are available in Ash and Walnut, our crates are available in Oak and Walnut, and our Audio Products are available in Oak and Walnut.
For more details about the materials we use visit our materials page.
Symbol has a strong commitment to sustainability. Symbol Audio uses domestic sustainably harvested FSC-certified hardwoods. We use no lumber from South America, Eastern Europe or Asia, where deforestation still runs largely unchecked. Over 98% of our raw materials are sustainably sourced. Over 95% of our raw materials are locally sourced within 500 mile radius of our factory. Our production facility was one of the founding members of the Sustainable Furnishings Council and continues to lead the way in using safe and sustainable materials for a better world and safer work environment for our craftspeople.
Given the close proximity of our suppliers & customers, our operations use relatively low amounts of oil for transportation. We closely monitor our electric usage and continually upgrade our lighting & motors to the highest & most efficient equipment available. In 2014, we converted our entire facility to LED lighting, reducing our lighting-related electrical use by 70% and overall electrical usage by 25%. In 2009, we installed 1.2M Btu biomass boiler system that uses our off-cut lumber & sawdust as its sole fuel and allowed us to remove a 10,000 gallon underground oil tank.
We manufacture consumer durables (beautiful furniture) that have a useful life cycle in excess of 50 years. Because solid wood allows for better joinery & reparability, our products typically outlast those constructed with plywood & other engineered wood material. Our product is reusable and releases no toxins at its end of life. Our product is an excellent source of carbon sequestration.
We formally track 100% of our waste streams, i.e. we monitor everything coming into and going out of our facility, from wood to water to AA batteries, to assure all materials are used wisely and disposed of properly. We have reduced our emissions of HAPs by 90+% and our overall VOC emissions by 40+% over the past 15 years. A number of organizations have recognized us for these efforts. We were the first recipient of the West Virginia Environmental Leadership Award for minimizing waste, liquid and air emissions from our facility. For performance in reducing hazardous wastes, we were recognized as a Top Environmental Steward by the WV Department of Environmental Protection. Operating in a rural community within headwaters of the Potomac River, we have no access to public waste-water treatment and have built & maintain our own system that exceeds current regulations. We have also developed a highly innovative storm water management system that has proven effective enough to earn exemption from annual state monitoring. In 2006, the Business for the Bay Foundation presented us with their Environmental Excellence Award for outstanding pollution prevention activities, projects and outreach to help protect and restore the Chesapeake Bay and its rivers.
Returns and Warranty
Due to the custom nature of our product, all sales are final and non-returnable. That being said, we have never had an instance of a customer wishing to return a product. Once you experience it, you’ll fall in love.
All of our audio products are self-amplified speakers and require no amplifier or speakers. They have standard analog inputs and can accept any source including any turntable, CD player, or streaming device you currently own. Contact us if you have any questions and we would be happy to help.