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FAQ

Shopping

Where can I see your products in person?

Visit our dealers page to see who carries our products nearest you.

What if I need help deciding what would work best with my current audio equipment, space, décor…?

We are always here to help you make sure you configure and purchase the best product for your needs. Feel free to contact us or 845.358.9430 M-F 9am-4pm Eastern for a design consultation.

Where are your products made?

We are dedicated to domestic production to achieve the highest quality product possible. All of our audio products are assembled in Nyack, NY. All of our solid wood furniture products are built in our production facility in West Virginia. All of our MAX products are built in our production facility in Utah.

I have questions, can I call to place my order?

Absolutely! We are available by phone at 845.358.9430 M-F 9am-4pm Eastern.

I need to change my order, can I still do that?

All sales are final and due to the custom nature of our products were often are unable to make changes. But, we can sometimes accommodate requests made early in the production process.

What types of payment do you accept?

We accept Visa, Mastercard, and American Express. We accept wire transfers upon request. We do not accept Paypal.

Will I pay sales tax?

Sales tax on the merchandise total is charged for items being shipped to CA, WA, TX, IL, and NY.

Do you offer financing or layaway plans?

We offer financing through Affirm. To finance select Affirm at check out. Certain restrictions and qualifications apply.

Shipping and Delivery

What is white glove delivery?

All of our furniture-scale products ship with a white glove delivery service. We will take care of every detail. Furniture arrives fully assembled and is placed exactly where you want it with no packaging left behind. All you have to do is enjoy your new furniture or audio product. To learn more about white glove delivery visit our shipping page.

Do you deliver during the evening or on the weekends?

The delivery agents schedule deliveries during normal business hours on weekdays. Some agents are able to make appointments on weekends, but it varies by location.

How long will it take to receive my order?

All items are made to order and the production lead times are noted on each product’s page. Products shipped ground take up to 5 business days for delivery within the US. Furniture-scale products are travel via furniture freight to a local delivery agent who provides the white glove delivery. Freight is not as expedited or direct as parcel shipments. Total transit time may be up to 2-3 weeks to final delivery based on your location in the US.

How do I track my order?

You will receive email updates throughout the fulfillment process, including a tracking number once your order has left our production facility.

How do I pick my delivery date?

Once the delivery agent has received and inspected your shipment, they will contact you to schedule an appointment for delivery. The driver will also call you on the day of delivery to alert you they are on their way.

Do you ship outside of the continental US?

Yes we do, although each international order is unique. Please contact us to see what options are available for your area.

Is there any way to get my order faster?

Every piece is made to order and cannot be expedited through the production queue; however, there are some options for expedited shipment. Contact us to discuss what options are available to you.

I can't take delivery for a long time, should I still order now?

This request is more common than you might think. Even if you aren’t ready for it at the moment, we highly recommend placing your order and letting us know when you would like it to arrive. We can schedule it for production accordingly to make sure you get it exactly when you want it.

What happens if I miss my delivery appointment?

Missed delivery appointments are subject to a $100 charge.

How accurate is the delivery estimate?

We make every possible effort to provide you with the most accurate estimates, but extenuating circumstances can occur in shipping due to weather, shipping schedules, and holidays. If there are any delays we will contact you as soon as we are aware of them and provide you with an updated estimate.

Product Care and Construction

How do I care for my product?

Please visit our Product Care page to learn more.

Is assembly required?

With the exception of MAX products, no assembly is required. All of Symbol Audio’s solid wood products arrive fully assembled.


What type of wood do you use?

Symbol Audio uses domestic sustainably harvested FSC-certified hardwoods. 90% of our wood for our cabinets is harvested within 70 miles of our West Virginia production facility.

Our cabinets are available in Ash and Walnut, our crates are available in Oak and Walnut, and our Modern Record Console is available exclusively in Walnut.

MAX products are made with a 1" thick furniture grade baltic birch that is faced with either a clear coated birch veneer or furniture grade black laminate.

For more details about the materials we use visit our materials page.

What are Symbol's sustainability measures?

Symbol has a strong commitment to sustainability. To learn more, visit our Sustainability page

Returns and Warranty

Do you accept returns?

Due to the custom nature of our product, all sales are final and non-returnable. That being said, we have never had an instance of a customer wishing to return a product. Once you experience it, you’ll fall in love.

What is the warranty on your products?

We offer a one year limited warranty. To view our full warranty click here.

Customization

Can I order a different size or color?

We are able to accommodate most requests for custom dimensions on our Aero, Dovetail, Luxe, and Unison products for an additional cost. Contact us to start the quoting process.

Unless you are placing a large order, due to current demand we are unable to run custom finishes at this time.

Can I use my current turntable / speakers / etc. with your product?

All of our audio products are self-amplified speakers and require no amplifier or speakers. They have standard analog inputs and can accept any source including any turntable, CD player, or streaming device you currently own. Contact us if you have any questions and we would be happy to help.

Trade Professionals

Do you offer any services for the trade?

Absolutely! Please register for our trade program by clicking here to get started.

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